Really Simple Systems: Review

Intended Users

Really Simple Systems is an affordable and highly respected CRM software intended for SMB (small and medium businesses).

This cloud-based customer relationship management software is straightforward and offers a range of features relating to sales, customer service, account management, marketing, campaigns, and mobility.

This software is secure enough to be used by law firms, financial institutions, government agencies, and other customers from a variety of industries.

Platforms

  • PC: Mac, Windows, Linux

Supported Operating Systems:

  • Windows 7
  • Windows Vista
  • Windows XP
  • Mac OS
  • Web Browser (OS Agnostic)
  • Windows 2000
  • Windows 8
  • Windows 10

Deployment

  • Cloud, SaaS, Web-Based

Features

The sales modules include the following features:

  • Contact
  • Opportunity
  • Activity
  • Task Management
  • Document Management

The marketing modules include:

  • Email Marketing
  • Campaign Management
  • Lead Capture
  • Lead Segmentation

The customer support modules include:

  • Ticket Management
  • Ticket Prioritization
  • Service Level Agreement (SLA) Management
  • Website Integration

All of the modules in this software include a variety of analytics and reporting features.

Security

Real Simple Systems CRM software has a 99.9 percent uptime due to its real-time data replication between two separate data centers. You are virtually guaranteed that your software will be up and running even if one data center is experiencing technical difficulties. This redundancy is secure.

The two data centers are located abroad, in the U.K., which means that your customer information is protected by the EU (European Union) privacy laws.

Your data is kept safe with a sophisticated data encryption and features verticals with stringent data security as well as privacy requirements.

 

Plans & Pricing

There are three plans available: Free, Premium, and Enterprise. The Free plan is detailed in the “Free Version” section below. The other two plans are a pay per month plan.

Premium Plan

Users: Up to 10

Price: Starting at $8 per month

You get two free users and 200 accounts pay-as-you-go. You can easily add more accounts, users, and features as you need them. The price additions will be added to your monthly fee.

The third and subsequent users will make this plan $15 per month. The pricing is a pay as you go monthly fee and is customizable – you can add as you go along.

Within this plan, you receive the following Sales features:

  • 100 Free Accounts, then
    • 200 accounts for $8
    • 300 accounts for $12
    • 300 accounts for $18
    • 500 accounts for $30
    • Additional 1,000 $24

The marketing module features:

  • Simple Marketing for $24 / month
  • Email Marketing (up to 50,000 emails / month
  • DribbleMail
  • Advanced Marketing: $50 / month
  • Campaign Management
  • Drop Marketing
  • Web Transactions

You also receive:

  • Unlimited Contacts
  • Unlimited Tasks and Activities
  • Unlimited Opportunities
  • Linked Accounts
  • Custom Fields on all Objects
  • System Designer for $15 / month

Integrations include:

  • Xero, KashFlow, SageOne Accounting
  • Mobile and Tablet Versions
  • Outlook Integration
  • Google Sync
  • MailSync for $8 / user / month
  • API for $15 / month (5,000 calls / month)
  • Advanced Import ($15 / month)
  • Web Transactions (included with Advanced Marketing)

Reporting features:

  • Listing Report Writer
  • Sales Forecast Report Writer
  • Custom Reports
  • Advanced Reporting for $15 / month

Security

  • SSL Encryption
  • Downloadable Backup
  • Role Based Permissions for $8 / user / month

Document Storage

  • 100 MB Free,then from $8 / 100 MB / month

Payment Terms

  • Monthly payment by credit or debit card. Cancel any time.

Enterprise Plan

Users: Tiered pricing for 40+ Users

Price: from $50 per user / month

This plan is an all-in-one solution that offers advanced features and unlimited accounts, contacts, tasks, and more.

The sales features include the following Unlimited:

  • Accounts
  • Contacts
  • Tasks
  • Activities
  • Opportunities
  • Linked Accounts

The marketing module offers the following:

  • Advanced Marketing ($50 a month)
  • Email Marketing (up to 50,000 emails a month)
  • DribbleMail
  • Campaign Management
  • Drip Marketing
  • Web Transactions

The Enterprise plan also offers a special Service Desk Module, which offers the following:

  • Case Management
  • Service Level Agreements
  • Escalation

Customization:

  • Custom fields on all objects
  • System Designer

Among the integrations offered in the Enterprise plan are:

  • Xero, KashFlow, SageOne Accounting
  • Mobile and Tablet Versions
  • Outlook Integration
  • Google Sync
  • MailSync
  • API (50,000 calls / month)
  • Advanced Import
  • Web Transactions (included with Advanced Marketing or CS&S)

Reporting features:

  • Listing Report Writer
  • Sales Forecast Report Writer
  • Custom Reports
  • Advanced Reporting
  • Customizable Dashboard

Security features include:

  • SSL Encryption
  • Downloadable Backup
  • Role Based Permissions
  • Object Level Permissions
  • Field Level Permissions

Document Storage

  • 1 GB included, then $50 / GB / month

Payment Terms

  • Monthly by credit or debit card for 5 users or less (or fee is invoiced quarterly in advance). You can cancel your plan any time.

Free Version

Really Simple Systems offers a free edition that gives users sales force automation. For marketing and customer service, you will have to purchase one of the paid versions.

You can sign up for Really Simple Systems Free CRM software at the following link: https://www.reallysimplesystems.com/free-crm/.

With it, you receive the following:

  • Account Management
  • Contact Management
  • Tasks and Activities

  • Report Writers
  • Opportunities Forecasting
  • Sales Forecasting
  • Attach Documents
  • Free CRM Support

The Free Version has a limit of 100 company records and two users. You can upgrade at any time.

 

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