TeamSupport Software: Review

TeamSupport is a very interesting and highly rated B2B customer support software that helps businesses and teams work together in a more efficient manner by:

  • Eliminating miscommunications
  • Improving customer communication
  • Addressing client issues quickly

…and a lot more.

There are a ton of customer management and team-centric features that your business can take advantage of with Team Support, and with the availability of a mobile app, you can get your work done and make your customers happy when you’re on-the-go.

Private Cloud

If you are seeking a private cloud, TeamSupport’s customer support software offers a private cloud version that will satisfy regional security and performance requirements.

 

Prices & Product Details

There are two plans to choose from, the Support Desk and Enterprise plans. Take a look at the details below!

Support Desk Plan

Price: $40 per agent / month (billed annually)

Price: $50 per agent / month (billed monthly)

You would benefit from choosing the annual billing, but we suggest you wait until you are sure TeamSupport’s CRM is right for your company before committing.

The Support Desk plan is designed for end-user customer support as well as to act as an internal help desk for operations. With it, you can easily track, assign, and manage customer support requests.

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Customer Management

  • Complete Customer & Contact Database
  • Customer Notes with Alerts
  • Unlimited Customers and Contacts
  • Ticket History by Customer or Contact
  • Customer Distress Index
  • Agent Ratings
  • Customer Families
  • Customer Insights

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Ticket Management

  • Phone-to-Ticket (RingCentral)
  • Simple Email Integration with Email-to-Ticket
  • My Ticket List
  • Custom Fields, Statuses, and Properties
  • Conditional Custom Fields
  • Assign Tickets to Users or Groups
  • Integrated Screen Recording
  • Related & Family Tickets
  • Ticket Collision Prevention
  • Ticket Automation & Workflows
  • Integrated Video/Webcam Recording
  • In-Line Images
  • File Attachments
  • Global Search
  • Mobile Agent Tools
  • Log Private or Public Actions with Notifications

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Customer Self-Service

  • Ticket Deflection
  • Basic and Advanced Customer Portals
  • Live Chat
  • Internal and External KnowledgeBase
  • Customizable Customer Portals can be Embedded in Your Website
  • Community Forums

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Collaboration

  • Water Cooler Internal Social Network & Internal Chat
  • User Groups
  • Wiki
  • Ticket Queue
  • Integrated Calendar with Task Assignment

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Best-in-Class Reporting and Analytics

  • 100’s of Stock Reports “out of the box”
  • Agent and Group Reporting
  • Customizable Dashboard
  • Advanced Custom Reports

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Integrations

  • CRM including: Salesforce, Highrise, Oracle, and Zoho
  • Other Business Tools including: MailChimp, Dropbox, NiceReply, CustomerThermometer, and Facebook
  • Zapier Integration Platform
  • REST API

Security and Controls

  • SLA Management
  • SSL 128-bit Encryption
  • Sandbox Test Environment
  • SSO Capability
  • Rights Management
  • Assign Users to Teams

Help and Support

  • Web based SaaS Solution
  • Low Startup Cost and Low Cost of Ownership
  • Onboarding / Training
  • Data Migration
  • Online Documentation
  • Multi-Timezone Support
  • Technical Support (Phone, Email, LiveChat)

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Enterprise Plan

Price: $55 per agent / month (billed annually)

Price: $65 per agent / month (billed monthly)

Again, you receive a lower price for annual billing.

The Enterprise plan is designed more for technology and software companies. This plan can track support issues, defects, product bugs, and enhance features.

The Enterprise plan features everything that the Support Desk plan does (seen above in bullet point), except it includes Products & Inventory and Developer Tools that the other plan does not.

To be concise, the Enterprise plan includes all of the features in the Support Desk plan above, PLUS Inventory features including:

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  • Product Database
  • Product & Version Tracking
  • Inventory & Asset Tracking
  • Product Lines (Multi-Brand
  • Customer Portal Customizable by Product
  • Link Products & Versions to Tickets and Customers
  • Developer Tools including – Jira and Beanstalk

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Free Trial

You can try TeamSupport’s Help Desk software for a test drive with no obligations and no credit card information required. Note that you can also request a free demo.

Simply click on the following link to get your free trial started: https://www.teamsupport.com/customer-support-software-pricing

 

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